Kroger

I love to make positive reviews. However, management should take more pride in your store. Kroger stores are usually upstanding. The wheels on the baskets are usually wobbly, staff are on cell phones at checkout, it leaks when it rains, and lines are usually long. Bakery is nice though and customer service workers are very pleasant.

There was no one to back up the rep for customer service when they went on break I had to wait for service. This was the closest store to help with my money transfer needs. I didn’t need to shop I just needed to have this quick service taken care of and there was no one else in the store who would help or care to help. Poor customer service! The workers pasted by looking at me and no one would help!

Update 4-16-2023 THIS KROGER IS GOING DOWN. So sad. VERY POOR CUSTOMER SERVICE. No wonder trucks are parking here instead customers. I just hope they improve and don’t close.Always short of check out counter and when you call them out the supervisor Daryl got mad and give customer attitude he even ask a customer “ what’s you problem why are you staring at me and also said what do you want to do about it and I don’t care about you. This is the first time I saw a supervisor asking customer for a fight. I know you are short staff but you should never treat customer like that. You should always be apologetic rather than aggressive to customer. That’s management 101. I am not surprise why this kroger is such a mess. I would watch out before you complain of anything they would get mad and ask for a boxing fight.

Seriously, what has happened to your curbside pickup??? Tonight I waited outside the pickup area in my slot for an hour and a half, I kept thinking they'd be out any minute and then I was going to get gas at their pump when done because I was on E. I was out there so long I ran out of gas and had to have AAA come fuel me! And guess what, after he did, they still hadn't been out with anyone's groceries. There was a guy walking around his truck, probably tired of waiting. I ended up leaving because I wanted to fuel up and I wasn't about to sit there any longer with no explanation. I tried calling the pickup area at the store to see if I came back if it would be ready, no answer, several tries. I went home. Then I get a text message 2 hours after my time saying the order was ready. Then 15 min after that, that it was canceled. Not doing pickup again. And I was a regular customer. This Kroger used to be pretty good and efficient, they are so understaffed, sometimes the Pharmacist is the only one working the pharmacy and checking people out. It's close by but I think I'd rather drive elsewhere.

I USUALLY enjoy shopping here because it's new, nice and clean but I went grocery shopping tonight and it was not even 10:30 at night but all the registers except ONE was closed and ALL the u-scans were open. There was 3 employees standing around, two in red vests that could have opened up a lane. I enjoy going here all the time but lately they have been closing down the lanes earlier and earlier and it's sad.

The lady who supposed to be helping self check out line was rude from the get go. I asked her where they hand baskets where she caught an attitude. I said okay maybe she having a bad day. I get what I need and head the self check out. And I encounter a problem I told her hey I need to pay for this in two transactions. She replied why do you need to pay it in two transactions (for business purposes) . I then encounter another problem again and she caught an attitude again when I asked her for help. Some people hate their jobs and she one of them . I’ll stick to H.E.B This was morning time between 8:30am - 9:00am